Get in Touch With Us
Got a question about how we review Canadian online casinos, spotted something on the site that needs a second look, or just want to tell us what you think of a listing? This page covers how to reach Online Casino, what kinds of messages we're set up to handle, and how we work through them once they land in our inbox.
The Best Way to Reach Us
Email is the most reliable route to our team. Send your message to [email protected] and we'll aim to get back to you within a couple of working days. If your message arrives during a particularly busy stretch, it may take a little longer, but every message gets a real reply from someone on the team — not an automated placeholder.
A quick tip: tell us what your enquiry is about in the first line or subject. Whether it's a question about a specific brand, a correction, or feedback on our rankings, flagging it early means we can route it to the right person and answer more precisely.
What We Can Help With
consented.ca exists to help Canadian players compare online casinos with confidence, so most of what lands in our inbox relates to that. Here's what we're best placed to help with:
- Questions about our reviews or ratings — If you want more detail on how a particular casino scored, or why one brand ranks above another, ask and we'll explain our reasoning.
- Corrections and accuracy checks — Bonus terms, offer amounts and site details change often in this industry. If something on consented.ca looks out of date or incorrect, telling us helps us keep the site trustworthy.
- Content suggestions — If there's a topic, payment method or casino type you'd like us to cover in more depth, we're genuinely interested in hearing it.
- Partnership or media enquiries — If you work with a licensed casino operator or a media outlet and want to discuss working with us, introduce yourself and explain what you have in mind.
- General site feedback — Anything that made your visit easier, or harder, than it should have been.
What We Can't Help With
We're an independent comparison and review site, not a casino operator. That means we can't process deposits or withdrawals, resolve account disputes, verify your identity documents or access your player account with any brand listed on consented.ca. Those matters need to go directly to the support team of the casino in question — most licensed operators list a support email or live chat option on their own site. If you're dealing with a dispute and getting nowhere with an operator's support team, Canadian players can also look into the dispute resolution service tied to that casino's licensing body, which is usually named in the casino's terms and conditions.
If you're weighing up an option that isn't Canada-facing in the usual sense, our Best Non GamStop Casinos 2026 page covers a different category of sites and may answer questions that fall outside what a standard contact reply can cover.
Responsible Gambling and Support Concerns
If you're reaching out because gambling has become a worry for you or someone close to you, please say so in your message. We can't offer counselling ourselves, but we take these messages seriously and will point you toward appropriate Canadian support resources rather than leaving you without a response. You don't need to explain your situation in detail — a short note is enough for us to help direct you.
How We Handle Your Message
Every email is read by a person, not a script. Once it arrives, it's reviewed and passed to whoever on the team is best placed to answer — that might be an editor if it's about a review, or a different team member if it's a partnership or technical query about the site itself. We don't outsource replies to bots, and we won't ask for sensitive account information like passwords or payment details by email; if a query needs that level of verification, we'll direct you to the casino operator directly.
Before You Write In
A few things are worth checking first, since they can often save you a round trip:
- Bonus terms, wagering requirements and offer amounts shown on consented.ca reflect what was published by the operator at the time of review — always confirm the current terms on the casino's own site before you commit any funds.
- Editorial ratings shown on our pages are our own independent assessment, not a customer review score or a guarantee of any outcome.
- Commercial relationships with the operators we list do not influence where a brand ranks — if you're curious how we assess and order the casinos on this site, that methodology sits alongside our reviews rather than on this page.
Whatever the reason for getting in touch, thank you for taking the time. Reader feedback is a genuine part of how we keep consented.ca accurate and useful for Canadian players comparing their next online casino.